Have you received a

Letter or a visit
from Dukes
Bailiffs?

Click here »

To discuss your debt call
01785 82 55 00
To make a payment call
01302 513 291

Are you a

Local
Authority?

Click here »

Or call 0844 880 9808
to make an enquiry

Are you a

Local or
National
Business?

Click here »

Or call 0844 880 9808
to make an enquiry

Are you a

Commercial
Landlord?

Click here »

Or call 0844 880 9808
to make an enquiry

Debtor FAQs

Why has a bailiff called?

I have had a letter hand delivered by a bailiff. What should I do?

I have been advised not to answer the door to the bailiff


Has a bailiff the legal right to force entry?


I have received a letter addressed to somebody who does not live at this address

What charges can be made by the bailiff?


How can I pay the debt?

Can an arrangement be made to pay the debt?

What should I do if I forget to make a payment?

What will happen if I ignore correspondence?


I am having severe financial problems. Where can I go for help?

I don’t think I owe this debt?

Can I complain about the bailiff?

What form of identification should the bailiff carry?

How quickly can debt recovery of Commercial Rent be initiated?

Do Commercial Property Owners have to pay any debt recovery fees?

I don’t have a written tenancy agreement

What is a Certificated Bailiff?

 

Why has a bailiff called?
An outstanding debt has been passed to Dukes by the Local Authority or commercial organisation to collect on their behalf.
 
I have had a letter hand delivered by a bailiff. What should I do?
PLEASE DO NOT IGNORE IT.
  Contact the bailiff using the number detailed in the letter to discuss payment of the debt.  If this is the first visit by the bailiff and the debt is for Council Tax, then an arrangement to pay over several weeks or months may be made.
 
I have been advised not to answer the door to the bailiff
A bailiff attends your property to recover debt owing to a creditor such as a Local Authority. If you do not answer the door to the bailiff, he or she will call back on numerous occasions to attempt to meet you. It will cost you less if you talk to the bailiff on the first visit.  The bailiff may remove your motor vehicle and sell it at auction.

The case may also be returned to the Local Authority for them to consider further action, which may include an application for your committal to prison or to make you bankrupt.
 

Has a bailiff the legal right to force entry?
A bailiff can only enter premises when invited and cannot forcibly enter without your consent.  However, a bailiff can enter premises through an open door.


I have received a letter addressed to somebody who does not live at this address
If you are not the person the letter is addressed to then you must notify Dukes immediately. You may be asked to provide a copy of a current utility bill in your name or a tenancy agreement as proof of occupancy.  Please be aware that it is common for debtors to deny their identity.

If you know the person that the letter is addressed to and have a forwarding address, please provide this information to prevent other companies writing to your address.
 
What charges can be made by the bailiff?
All charges for attendance are made in accordance with Government and Local Authority guidelines and legislation.


How can I pay the debt?

Dukes offer a variety of payment options including:

• Cash to the bailiff

• Credit Card (subject to a 3% administration charge)

• Debit Card (subject to a £1.50 administration charge)

PayOnline via this website

• Automated Telephone Payment Service

• Cheque (Bank or Building Society)

• Bankers Draft

• Postal Order

You should not contact the Local Authority for a payment arrangement as they have sent the debt to Dukes for collection.

Can an arrangement be made to pay the debt?
Where the debt cannot be paid in full, an arrangement to pay by instalments may be agreed with the bailiff.  By agreeing to an arrangement, you must adhere to it, or further action will be taken.


What should I do if I forget to make a payment?
You should contact Dukes immediately to explain why you have missed a payment and arrange to pay it.

If you don't contact us, our automated systems will assume that you do not intend to pay and will instruct a bailiff to commence enforcement action that will incur more costs.
 
What will happen if I ignore correspondence?
You will probably leave it too late to enter into an arrangement to pay by instalments.  The longer you ignore correspondence the more charges you will have to pay.

This is because we will have had to carry out more work to collect the debt owed by you.  A bailiff may levy and remove property that is outside your premises such as a motor vehicle.

If you wilfully refuse to pay, the Local Authority will consider other options for recovery such as application for committal to prison and bankruptcy.


I am having severe financial problems. Where can I go for help?
Any debt advisory service or the Citizens Advice Bureau. See also our Debtor Advice page


I don’t think I owe this debt?
Dukes are in possession of a liability order or warrant issued by the Local Authority through the Courts.  You should pay the due amount and then contact the Local Authority to query the liability raised.


Can I complain about the bailiff?
If you feel that you have been treated in an inappropriate manner you should put any complaint in writing to Dukes head office.

Your complaint will be investigated fully and response will be sent to you within 10 working days.

You should not complain merely in respect that the bailiff has called and requested payment of a due debt.


What form of identification should the bailiff carry?
All Dukes bailiffs carry a County Court Certificate and ID Card and will show you on request.

A copy of the warrant or liability order granted by the Magistrates for non-payment of Council Tax or Business Rates does not have to be carried by the bailiff.


How quickly can debt recovery of Commercial Rent be initiated?
Normally within 24 hours and in special circumstances, the same day.


Do Commercial Property Owners have to pay any debt recovery fees?
The debtor pays all fees so there are no charges to property owners relating to the recovery of commercial rents.


I don’t have a written tenancy agreement
A Tenancy at Will or Tenancy Agreement that hasn’t been signed does not prevent a Warrant to Distress providing specific criteria have been met.


What is a Certificated Bailiff?

A certificated bailiff is a bailiff is granted a certificate by a County Court Judge which allows them to Levy Distress anywhere in England and Wales. Only Certificated Bailiffs can carry out distress for rent, council tax, non-domestic rates and parking fines.

Certificated Bailiffs are also sometimes referred to as Private Bailiffs, Certified Bailiffs or Enforcement Officers.

The correct official term is Certificated Bailiffs, although changes are planned and there may be a change of title to "Licenced Bailiffs" probably in 2012.

 

 debtors.jpg

 council.jpg

 business.jpg

 landlord.jpg

 resolve.jpg

 

 

Advice for Debtors Debtor FAQs